Question 1

Where does LETTY ship?

Accepted Answer

LETTY currently ships across the United Kingdom, with international delivery available to selected destinations. Delivery times and shipping costs are calculated at checkout based on your location and chosen delivery method.

Question 2

How can I track my order?

Accepted Answer

A tracking link will be emailed to you once your order has been dispatched. You can also access tracking details through your shipping confirmation email.

Question 3

Do you offer gift wrapping?

Accepted Answer

Gift wrapping is not currently listed as a separate checkout option. We pack orders to help protect the products in transit.

Question 4

What should I do if my order arrives damaged or incorrect?

Accepted Answer

Please contact our Customer Care team as soon as possible with your order number and photographs of the item and packaging. We’ll review the issue and arrange the appropriate resolution.

Question 5

What is your return policy?

Accepted Answer

Please read our Returns & Refund Policy for the return window, hygiene conditions and steps to request a return. Contact Customer Care with your order number if you need help or if an item arrives damaged or incorrect.

Question 6

How do I start a return?

Accepted Answer

Contact Customer Care with your order number and reason for return. We’ll explain the next steps and any applicable return costs. Refund processing details are set out in our Returns & Refund Policy.

Question 7

Can I exchange a shade or size?

Accepted Answer

Contact Customer Care before returning an item. We’ll confirm whether an exchange is available and explain any conditions or costs.

Question 8

Where can I check vegan or cruelty-free information?

Accepted Answer

Check the product page and final packaging for product-specific information. Contact Customer Care if you need clarification before ordering.

Question 9

Where can I check product information?

Accepted Answer

Check each product page and the final product packaging for product details, usage instructions and manufacturer information. Contact Customer Care if you need details that are not listed.

Question 10

How should I store my beauty products?

Accepted Answer

Follow the storage instructions on the product packaging. Keep caps and containers securely closed, and store your lip products in a cool, dry place away from direct sunlight.

Question 11

Are your products suitable for sensitive skin?

Accepted Answer

Individual suitability varies by product. Please review the ingredient list and product guidance provided on each product page. If you have specific sensitivities, we recommend seeking appropriate professional advice before use.

Question 12

Where can I find ingredient information?

Accepted Answer

Full ingredient information is provided on the relevant product page and product packaging.

Question 13

Which payment methods do you accept?

Accepted Answer

Checkout shows the payment methods available for your country, currency, device and order. These may include cards, Apple Pay, Google Pay, Link, PayPal, Klarna and Clearpay. Check the options and any provider terms shown at checkout.

Question 14

Can I modify or cancel my order?

Accepted Answer

We begin processing orders promptly, so changes or cancellations cannot always be guaranteed. If you need to amend or cancel an order, please contact our Customer Care team as soon as possible and we’ll do our best to assist before it is dispatched.

Question 15

Do you offer samples?

Accepted Answer

Only the items listed in your order are included. Any additional items offered with a purchase will be shown before checkout.

Question 16

What happens if an item is out of stock?

Accepted Answer

Products that are temporarily unavailable will be marked as out of stock. Where available, you can sign up to be notified when an item returns.

Question 17

Can I use more than one promotional code?

Accepted Answer

Unless otherwise stated, promotional codes cannot be combined and are subject to their individual terms and conditions.

Question 18

How can I contact LETTY?

Accepted Answer

For order assistance, product guidance or general enquiries, please contact our Customer Care team through the Contact page.

Frequently Asked Questions

Frequently Asked Questions

NOTES FROM THEMAISON

Frequently Asked Questions

Frequently Asked Questions

NOTES FROM THE
MAISON